CANCELLATION POLICY FOR HALF DAY & FULL DAY TRIPS

We have a 48-hour cancellation policy. You are reserving space for which we have a limited capacity, and our cancellation policy is strictly enforced.

All cancellations are subject to a 10% processing fee. Cancellations for all, or any number of seats, on your reservation made more than 48 hours in advance of your trip will result in a 90% refund. No refunds will be given for cancellations for all, or any number of seats, on your reservation made less than 48 hours in advance.

No refunds or allowances will be made for any number of people in your party who do not show up for the scheduled trip. You will be held accountable for all reserved seats. Please make sure everyone in your party is aware of our 48-hour cancellation policy.

CANCELLATION POLICY FOR MULTI-DAY TRIPS

The Umpqua Two-Day Adventure has a 14-Day Cancellation Policy. In order to receive a full refund, cancellations must be made more than 14 days prior to the start of your trip. A $300 fee per raft and accommodation will be charged for any cancellations made within 14 days or less.

TRIP INSURANCE

We offer trip insurance for an additional cost at a "per seat" rate for all half day & full day trips. If trip insurance is purchased you can cancel one or all seats in your reservation and receive a 100% refund on the booking cost. Trip insurance is a good idea if you think any (or all) people in your group may decide not to go rafting at the last minute!

TRIP INSURANCE RATES BY TRIP:

Big Eddy Thriller  — additional $7/person
All Day Adventure & McKenzie Magic  — additional $12/person
Umpqua 2-Day Adventure — Not Offered
Zip & Dip –– Not Offered

You will have the option to add trip insurance onto your reservation for each person in your party during checkout.

WHAT ELSE?

We raft "rain or shine" — Sun Country Tours is not responsible for any cancellations or modifications of trips due to weather conditions, road hazards, vehicle breakdowns or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to circumstances beyond our control. In such cases, we cannot be responsible for paying any expenses you may have incurred, other than to refund monies due to you for the price of your rafting reservation.

Kids under the age of 18 must have a waiver signed by a parent or guardian. Waivers can will be sent out ahead of your trip for electronic signing. Please ensure all waivers are signed prior to checking in for your trip. Our Cancellation Policy is also attached to the confirmation email you will receive upon reserving your trip.